Quality

Our employees deliver work of the highest quality. Our activities comply with various (accreditation) standards. Independent external organisations audit these activities.

Our certifications and accreditations

We hold organisation-wide certification in compliance with NEN-EN-ISO 9001: 2015. We have also been awarded the following certification:

• ISO/IEC 17020:2012 (I131);
  • competence of bodies performing phytosanitary import inspections
  • visual inspection of plant material for trueness to variety or species and varietal or specific purity, health and external quality
• NEN-EN-ISO/IEC 17025:2017 (L549); competence, impartiality and consistency of seven laboratory operations
• CPVO Entrustment; variety testing, all crop categories
• ISTA Accreditation (NLDL02); sampling and seed analysis.

For specific descriptions of the scope, please consult the websites of:

• Dutch Accreditation Council
• CPVO List Entrusted species
• ISTA Laboratory Members-Detail

ISO 9001 certification

The annual audit for ISO 9001 certification was performed in April. The corrective actions were verified in September. The auditors' final conclusion was positive. The audit team has confidence in the quality management system at Naktuinbouw, which enables the organisation to:

• comply with the wishes and requirements of customers;
• comply with laws and regulations;
• achieve the expected objectives and results.

The auditors assessed teams who perform the primary processes and the support teams. This is a wide scope and involved the auditors holding group interviews to gain a deeper understanding of the correlation between the teams and the processes. The auditors emphasised the good management of the primary process and the effectiveness of internal audits and management reviews in continuous improvement objectives. External developments are included in the future plans of Naktuinbouw.

Extension of Dutch Accreditation Council accreditation

The annual audit by the Dutch Accreditation Council (RvA) of the laboratory and phytosanitary import inspections was held in April. Accreditation continued status was granted for both accreditations.

• The scope of NEN-EN-ISO/IEC 17020:2012 has been extended to include visual inspections of plant material.
• One operation was added for NEN-EN-ISO/IEC 17025:2017: Phytophthora ramorum on leaf material from Rhododendron sp, Viburnum sp and other arboricultural crops.